ABR Help Topics
The ABR website (www.abr.gov.au)
The ABR has been tested against the following operating system and browser combinations. While we cannot guarantee that it will always
be reliable, you may find that it works on other combinations of operating systems and browsers.
We have not identified any problems with using the ABR on Apple Macintosh. The ABR has not been tested with the Linux platform or other
Vista 32 bit
XP SP3 32 bit
2003 Server 32 bit
2008 Server 64 bit
Windows 7 32 bit#
MAC OSX 10.4
MAC OSX 10.5
MAC OSX 10.6
The ABR's security policy
You need an AUSkey to login to the ABR website. Your AUSkey also allows you to
login and use a range of other government e-services. Full details of where you
can use your AUSkey are available at Where AUSkey is accepted
AUSkey has been tested against the following combination of operating systems and browsers. While we cannot guarantee that it will always
be reliable, you may find that it works with other combinations of operating systems and browsers.
AUSkey on USB
XP SP3 32bit
2003 Server 32bit
2008 Server 64bit
Windows 7 32bit
Our technical help desk does not provide support for the Linux version of the AUSkey software.
Recent changes made by Apple to block programs using Oracle Java have affected MAC users when they seek to:
AUSkey advise that the issue is due to Apple recently removing the Java plug-in form their latest update of the operating system.
When applying and installing your AUSkey the following messages may appear:
When using your AUSkey the issues you may experience at the login screen include any of the following:
If Java is automatically or manually updated in the future,
you may encounter the ‘Invalid password’ issue again. To resolve this, you will
need to re-install the AUSkey software.
For further technical assistance, please contact us on:
1300 AUSKEY (1300 287 539) Option 2 or +61 2 6211 9306 (international callers
Monday – Friday, between 7:00am and midnight.
The ABR website should work reliably with most common
accessibility software products.
If you experience problems using the ABR with accessibility
products, please contact us and we will arrange an
alternate way to meet your business needs.
The table below summarises some common problems and solutions for the ABR website.
Screen not displaying properly
Your display is not set to 800 x 600 pixels.
1. Select Start>Settings>Control panel.
2. Select the Display icon.
3. Select the Settings tab.
4. Change the display area to 800 x 600 pixels.
5. Select Ok twice to apply your settings.
Error: Page not found
You need 128-bit encryption to enter the ABR site.
We recommend you update your browser version. Refer to How to update your browser.
‘Java Error’ message displayed or you are taken
unexpectedly out of a page.
Your personal computer has an old browser installed which
Upgrade to the latest version of your browser.
option under ‘User Preferences’.
‘404 –is displayed Not found’ error message
Your company's internet firewall does not allow Java
scripts. This error may only occur on specific pages within the ABR site that
This is not usually a problem if you connect to the
internet via an internet service provider (ISP). However, if you are
accessing the internet using your corporate internet connection, talk to your
information technology area.
Missing pages or system overload. This error usually
occurs immediately when you try to open a page.
Record the URL of the page you are trying to open. Then
contact the Registrar via the general infoline or by email. Refer to Contact us for details.
Your internet service provider (ISP) either does not have
the https port enabled or has altered it via a proxy server; therefore, your
internet connection failed after selecting a menu option and you have not
been able to progress to the next screen.
You will need to call your ISP and check with them if they
have https enabled, and get advice from them on the solution to this problem
(your service provider may instruct you to change your default port number to
allow https to work).
‘500’ error message is displayed
Internet congestion. This error usually occurs after your
browser has timed-out after several seconds.
Try again later.
You receive a dialogue box warning that your digital
certificate is out of date
A digital certificate allows you to establish secure
communications between your browser and a server. However all digital
certificates have an expiry date. After this date, browsers with expired
certificates will display this additional dialogue box. However, you should
still be able to establish a secure connection.
Upgrade to the latest version of your browser. Refer to How to update your browser.
Internet Explorer Version 4.51 or below for Macintosh has
a known ‘bug’ which causes this problem.
We recommend you upgrade to the latest version of your
browser. Refer to How to update your browser.
Page fails to load completely and appears to freeze on
Internet Explorer Version 4.51 or below for Macintosh has
a number of known ‘bugs’ which cause problems.
FTU 'Feature Temporarily Unavailable'
A general error.
Needs to be reported for investigation. Ring the general
infoline to report.
Problems installing AUSkey using Mac OS 10.7 (Lion)
Java is no longer automatically installed in this
Install Java as per instructions in About AUSkey.
If you cannot fix your problem via the suggestions in the
table above, you can contact us by phone for technical support.
You need to have the following information handy:
To download the latest version of:
Internet Explorer, visit www.microsoft.com/windows/ie/default.htm.
Safari for Mac, use your computer’s software update feature.
Firefox for Windows or Mac, visit http://www.mozilla.com/.
The electronic version of this document is the only
Last updated: 11/02/2013
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© Commonwealth of Australia
© Australian Business Register for the Commonwealth of AustraliaYou are free to copy, adapt, modify, transmit and distribute this material as you wish (but not in any way that suggests the ABR or the Commonwealth endorses you or any of your services or products).You are not permitted to use the ABR website to sell a product or service or to increase traffic to your website.AUSkey is a registered trademark.